Green Planet Parties
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Customer Service


Love Your Purchases

We want you to be completely satisfied with your purchases from Green Planet Parties.  If you are not completely satisfied with your purchase it may be returned to us within 14 days of your receiving it for a full refund or exchange (please note that we are unable to refund shipping costs).   We do offer personalized items, such as  our birthday banners and tile necklaces, for which we cannot apply this same return policy.  Any defective items however would always be accepted back. 

If you are not happy with your purchase please contact us by email at  customerservice@greenplanetparties.com 24 hours a day, or by calling  778.833.4476 (9am to 5pm PST).  We will provide you the necessary shipping information and authorization code for the return.

Please note that shipping costs for returned items must be the customer's responsibility.  Any items for return must be in their original condition please.

Order Cancellation

If you need to cancel an order with us, and it has not be been processed on our end, we would be happy to do so. 

Privacy Promise

We respect your privacy.  Green Planet Parties does not and would not share any of your personal information with any third party.  You can shop with us knowing that anything you share with us, stays with us.

Secure Online Shopping

Green Planet Parties uses Secure Socket Layering (SSL), the industry standard for encryption technology that allows the safe transmission via the internet of your personal information.   

Payment Methods

You can place your secure order with Green Planet Parties with these payment options:

  • Credit Card ~ through Paypal we can accept all major credit cards without needing a Paypal account
  • Paypal - great for Paypal account holders
  • Personal Cheques
  • Money Orders

Green Planet Parties processes orders in Canadian (Cdn) dollars.

Sales Taxes

Green Planet Parties in located in British Columbia (BC) Canada.  Any orders sent to anywhere in Canada are subject to applicable tax. For orders sent outside of Canada, there would be no such Canadian taxes applied, however they may be subject to taxes, duties or fees associated with that country's policies.

We Are Here to Help

If there are any questions we can help you with, please don't hesitate to contact us here at customerservice@greenplanetparties.com 24 hours a day, or by calling  778.833.4476 (9am to 5pm PST).  We will strive to get back to you within 24 hours during regular business hours, Monday to Friday 9am to 5pm PST, excluding statutory holidays.